To complete your return ONLY for items damaged in transit, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted.  Any item not in its original condition, is damaged or missing parts for reasons not due to our error.  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your replacement or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

All Sales Are Final​

​Refund Policy Return Policy

All sales are final. US Wood Flooring DOES NOT PROVIDE REFUNDS OR ACCEPT RETURNS, EXCEPT in the event an item is damaged in transit to the client.We accept returns for refund or exchange, ONLY for items damaged in transit to the client. To be eligible for a refund or exchange, you must first email us at info@uswoodflooring.com to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.